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When using abacus with remote access you need
to add or change the following registry setting. Failure to do so
will result in data loss and/or server crashing or locking for no
reason. This setting may also have to be applied to the workstations
aswell.
Note The
OplocksDisabled entry
configures Windows clients
to request or not to request
opportunistic locks on a
remote file.
You can also deny the
granting of opportunistic
locks by setting the
following registry entry to
0:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
EnableOplocks
REG_DWORD 0 or 1
Default: 1 (enabled)
Perform the following
steps to disable
opportunistic locking
and caching of open
files:
1. Start Registry
Editor (Regedt32.exe)
and go to the following
subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
2. On the Edit menu,
click Add Value and add
the following:
Value Name:
EnableOplocks
Data Type: REG_DWORD
Data: 0
Value Name:
CachedOpenLimit
Data Type: REG_DWORD
Data: 0
Value Name:
autodisconnect
Data Type: REG_DWORD
Data: ffffffff
3. Shut down and restart
the computer
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ADSL fault diagnosis
1. Resetting Equipment.
Power down your ADSL equipment and computer for 1 minute and then restart
them. When both have restarted attempt to make a connection and monitor your
connection for intermittency.
Is the connection still intermittent?
YES: Record the frequency of drops. Go to step 2.
NO: There may have been a problem with your ADSL equipment. Monitor the
connection and follow the guide below if the problem persists.
2. Checking Line Synchronisation.
We need to establish what part of the connection is being lost.
Check for Line Synchronisation (Sync) on your Router or Modem.
This refers to the establishment of a physical connection with the ADSL
equipment at the telephone exchange. It is indicated on most routers and
modems by a light.
This light may be labeled as ADSL, Line, I, WAN, Link or Showtime.
You should consult your router or modem documentation for guidance on how
your modem indicates line sync.
Does the ADSL, Line, ?i?, WAN, Link or Showtime light start flashing/stay
on/turn off when your connection drops?
Starts flashing/turns off: There are several reasons as to why your
connection could be dropping synch, follow instructions in step 3.
Stays on: Go to step 4.
3. Checking internal wiring.
You should attach DSL Filters to all sockets where a telephone extension is
in use. This includes where you connect a Sky Digital box. There should be
no extensions in use without filters.
For more information how to set up your DSL filters please visit:
http://www.zensupport.co.uk/knowledgebase/article.aspx?id=10013
Do all telephony devices that are connected to a BT socket, pass through a
single DSL filter?
YES: Extension wiring and telephone splitters can cause problems. You should
remove or bypass them when testing. Disconnect all other telephony devices
from the line. Go to step 4.
NO: Place a single filter between all telephony devices in use and repeat
step 2.
4. Testing the telephone line from the master socket.
Disconnect your ADSL equipment and plug an analogue phone directly into the
Master Socket of the BT line without a DSL Filter.
The Master Socket is the socket that is connected directly to the outside
line. Your Master Socket may have a split in the face plate with two screws
in the bottom section of the plate. The following link shows an example of
this type of Master Socket:
http://www.zensupport.co.uk/KBResources/Images/Telephone_wiring/bt_master_socket_2.jpg
Do you hear any noise, such as crackling or buzzing, on the line?
YES: There may be a problem with the voice portion of your line. It is BTs
responsibility to fix your voice line. Please call 0800 800 151 from your BT
landline to report a fault on the voice line.
NO: Go to step 5.
5. Testing your connection from the main BT socket.
Take a look at your BT master socket. Does it have a horizontal line
splitting the face plate roughly half way down with two screws in the bottom
section of the plate, as illustrated in link in section 4?
YES: Go to step 5a.
NO: Go to step 5b.
5a.
Remove the screws from the bottom face plate to access the BT master test
socket. The master test socket is located on the bottom right of the socket.
Connect a new or alternative filter to the master test socket. If possible
try a different brand of DSL Filter to what you are using. Reconnect your
ADSL equipment in the following way:
BT Master Test > Filter > Router/Modem.
Is the connection still intermittent?
YES: If you use a USB modem go to step 6. If you use an Ethernet device
please go to step 7.
NO: The internal wiring maybe at fault. Check with your other filters.
Please consult a telephone engineer to investigate your internal wiring.
5b.
Make sure all other telephony devices are unplugged from the line.
Connect a new or alternative DSL Filter to your master socket. If possible
try a different brand of DSL Filter to what you are using. Reconnect your
ADSL equipment.
Is the connection still intermittent?
YES: If you use a USB modem go to step 6. If you use an Ethernet device
please go to step 7.
NO: The internal wiring maybe at fault. Check with your other filters.
Please consult a telephone engineer to investigate your internal wiring.
6. Reinstalling USB modem drivers.
It is strongly recommended that you test your connection with alternative
equipment. If none is available you can reinstall the USB modem drivers at a
minimum. To do this you will need to disconnect your USB device from your
PC/Mac and then uninstall the current drivers first. Reinstall the drivers
and then reconnect the USB device to your PC/Mac. Please consult your modem
manual on how best to achieve this.
If you require any guidance on setting up any hardware that is currently
supported by us please visit:
http://www.zensupport.co.uk/knowledgebase/default.aspx?cNode=8S4U8J&pNodes=1V3P5M
Is the connection now stable?
YES: There is a possibility the previous drivers were corrupt.
NO: Go to step 8.
7. Factory resetting the Ethernet device.
It is strongly recommended that you test your connection with alternative
equipment. If none is available you can factory reset your Ethernet device.
Please note that by setting the Ethernet device to factory defaults you will
lose all connection information. You will need to reconfigure the device to
connect to Zen. You should consult your device manual on how best to achieve
this.
If you require any guidance on setting up any hardware that is currently
supported by us please visit:
http://www.zensupport.co.uk/knowledgebase/default.aspx?cNode=4H0B7I&pNodes=1V3P5M
Is the connection now stable?
YES: The connection information in your router may have been corrupted or
may outline a more serious problem with your router.
NO: Go to step 8.
8. Investigating timed devices.
Note down the frequency of line drops. Are they related to any timed devices
in your premises? Timed devices such as central heating and alarm systems
that utilise the phone line can cause intermittent drops in connection.
Is there any correlation to the line dropping and timed devices at your
premises turning on or off?
YES: The timed device at your property is interfering with the internet
connection. Contact the vendor for further information.
NO: Go to step 9.
9. Contacting Support.
If the problem persists after you have completed the steps above, please
contact Technical Support on the number below or through live support at
zensupport.co.uk. Before you contact us please note down the following:
i) When you were last able to connect.
ii) When you first noticed the problem.
iii) Results of your tests.
iv) The make and model of the router/modem you are using.
If there does appear to be a problem we can perform a line test and identify
the next step required in order to find a resolution to the issues you are
experiencing.
How to save images against products in
product mainenance
1) If you are copying an image from another webpage or folder etc.
Get the image on screen.
Right click the image you want.
Click SAVE PICTURE AS.
Make sure that the FOLDER option is set as
F:\ABACUSIMAGE
Change the FILENAME to the abacus part number or a name that
you will recognize.
Click SAVE.
2) Get the product open on the product maintenance screen.
3) In the PICTURE FILE field type the FILENAME you gave the image in step
one.
4) Make sure that the WEBSITE PRODUCT field is set to Y.
5) Change the WEBSITE RRP field to be the price you will sell the product
on your website.
6) Click the DETAILS tab and enter the short description and long
description for the product. You can use copy and paste for this if
you have the data available on screen.
7) Click OK to save the changes.
How to install the Postcode database
The Postcode Database will be issued every 3 months.
It is currently
shipped on a CD and is available on request at a cost of £69.00.
You MUST ensure you have completed the licence agreement and returned it
to us before installation.
There are 2 ways of installing the new disc. Option 1) if you are running
abacus version dated August 1 2007 or later or option 2) for all versions.
OPTION 1.
1. Ensure ALL users are logged out of Abacus.
2. Log into Abacus in the usual way.
3. Go to SYSTEM MAINTENANCE menu.
4. Select POSTCODE DATABASE UPGRADE.
5. Enter the drive letter of your CD drive and press <ENTER>
6. Insert the Postcode CD.
7. Enter Y to continue or N to cancel.
OPTION 2.
1. Click Start
2. Click Run
3. Type CMD <ENTER>
4. Type F: <ENTER> (Substitute the F: for the drive you run Abacus from
eg C:)
5. Type ATTRIB -R \PCD\*.*
6. Type D:INSTALL D: (Substitute the D: for the drive letter
of your cd rom eg E:)
7. Make a cuppa and watch the postcode databse install itself.
8. Have fun entering customer data the easy way.
How to
make the small blue screens BIGGER in version 5.30
Go to the abacus command prompt (Start,Run,CMD,Enter)
Type F: <ENTER> (Substitute the f for the drive you have Abacus
installed on egC:)
Type CD \ABACUS <ENTER>
Type SET SCREEN=X <ENTER>
Type ABACUS <ENTER>
Log in to Abacus in the usual way and run one of the character
screens eg Stock Received.
You will now have access to the Blue bar with the cross box again.
Right click on the blue bar at the top.
Select FONT SIZE
Select MF VGA 1024x768 Regular size 20 and press OK
Drag the bottom right corner of the window until it is full size
Right click on the blue bar at the top again
Select SETTINGS
Select SAVE POSITION and SAVE FONT and click OK
Log out of ABACUS
Type EXIT <ENTER>
How to use the Formula stock checker
AUTO STOCKCHECKER
(FORMULA)INSTRUCTIONS
The
formula scanner can be used in conjunction with Abacus for stock
checking.
This can be carried out for a
group (category) of products, or all products in one.
Additional checkers are available for an ‘in one’ check, which enables
the results of one checker to be added to another, to then collate and
compare with the levels stored on the Abacus system database.
The
formula must be cleared down before proceeding
and we recommend the following procedure:
-
Connect the cradle to the PC
-
Insert the checker into the cradle
-
Remove the checker from the cradle and when asked to ‘clear down’
confirm yes
-
Then scan one product and follow the download instructions below
(‘how to download the checker’)
This will confirm several
things:
-
That the cradle is correctly connected to the PC
-
That the PC can accept and read the file from the checker
-
That you have successfully cleared down the checker (apart from the
one product that you have just scanned – remember to allow for
this).
How to download the checker:
-
Once you have completed your count, place the checker in the cradle
-
In
the ‘Stock Control’ menu select ‘Auto Stock Check’
-
Confirm that the equipment is an ‘F’ for Formula scanner
-
Select ‘Y’ to download
-
Select ‘R’ – Reset - for a first download or if you are simply
checking with one machine on one category of products
-
Select ‘A’ – Add to file – if using multiple checkers, or if you
want to collate info over a period to then compare
-
A
black bar will then appear on the screen, confirming that the
scanner is recognised by the system. If this does not appear, try
removing the scanner from the cradle and re-inserting. If this
fails, try cancelling the action and reconnecting the cradle to the
PC. If this fails, call Abacus support
-
Once the scanner has downloaded it’s information (it confirms a qty
of ‘blocks’ of information sent) it then asks a series of questions:
-
Supplier No. – insert this only if you’re stock-checking all items
from one supplier, otherwise select enter
-
Update Stock levels – Careful here! Selecting Yes will change
all of your stock levels for all items checked. We recommend not
selecting this 1st time around, but running the report,
which can then be reviewed and checked. When you’re happy that the
data looks in order, the above process can then be repeated to
adjust levels automatically. (Caution – If doing this ensure
that you do not erase the checker until this is done) Some users
prefer not to use the auto change feature, but to manually re-check
the discrepancy report and adjust levels accordingly through ‘stock
received’
-
Print Stock Not Checked – Selecting ‘Y’ for yes here would provide a
report with all discrepancies and a list of any items on the system,
which have not been checked. ‘N’ for no would be selected in
circumstances where there were several checkers being downloaded –
where Y would only be selected with the last download, otherwise
select ‘Y’
If
unsure at any stage through the above options – go to the end and cancel
the operation. Provided you don’t remove the checker from the cradle and
clear the levels, this will do no harm whatsoever.
The
checker then compares data from the checker and the Abacus software and
generates a ‘discrepancy report’ to the spool file, which is effectively
then the stock-check result.
Remember
– Only clear down the checkers when you have a result that you are
certain is accurate.
This means that a user has crashed out of Abacus or not closed Abacus
correctly. You must log out ALL users and run a DATAFIX.
Datafix should be run after a crash. ALL users must be logged out of
Abacus before running Datafix.
To run Datafix you need to go to the
ABACUS command prompt and type DATAFIX and press enter. Select D for
damaged files and select Y to continue.
When using 16 bit versions the autoexec.bat file must have the following settings:-
SET COBSW=+M+G+B
SET EPOS=(Enter a valid terminal code)
When using 16 bit verions you must have the following commands in your config.sys file
On DOS machines
FILES=100
BUFFERS=50
On Windows machines
FILES=200
BUFFERS=50
You must have the following environment variables
set:-
DRIVE = (Enter the drive letter that Abacus is
loaded eg C:)
COBSW = +M+G+B
EPOS = (Enter the terminal code if this will be used
as a till)
SHOP = (Enter the location code to be used as a
default)
TSP400 = (Enter printer port number to default the
label printer to).
TSP400-2 = (Enter printer port number to default
the second label printer to).
SCREEN = X (Use this if you want to have the X box
/ minimize / maximize ).
Screen resolution must be at least 1024 x 768
Install Application server followed by Application
server service pack.
Install the 3 Abacus fonts.
Install PKZIPC application.
Outlook Express - Cant delete emails.
Thats not an uncommon glitch. Most
typically, the cause is a damaged Deleted Items folder. Try, with
Outlook Express
NOT RUNNING, going to:
C:\Documents and Settings\<Your
User Name>\Local
Settings\Application Data\Identities\{<Long
Random Key String Here>}\Microsoft\Outlook
Express.
Locate Deleted Items.dbx,
delete it, exit back to your desktop, launch Outlook Express, and see what
happens. When OE is launched, Windows should rebuild the .dbx file you
deleted.
If that doesn't do the trick, with Outlook Express
NOT RUNNING, navigate back to:
C:\Documents and Settings\<Your
User Name>\Local
Settings\Application Data\Identities\{<Long
Random Key String Here>}\Microsoft\Outlook
Express
Locate Folders.dbx,
delete it, exit back to your desktop, launch OE, and see what happens. You
prolly will need to reset your OE preferences after doing either of these.
A good article on Outlook Express glitches and fixes can be found at
Microsoft:
An Outlook Express basic repair kit, with a related article,
The Other E-Mail Threat: File Corruption in Outlook Express
offering more troubleshooting tips and techniques. Another useful resource
is the MVP website of the author of those 2 articles, Tom Koch's
Inside Outlook Express
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